Customer Service Representative
About the role
We are seeking a Customer Service Representative to join our team! As a member of our staff, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
Responsibilities
- Greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check in members, provide tours of the club, sign up new members, log amenities, and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.
Requirements
- Must be 18 years of age or older.
- Punctuality and reliability are a must.
- Customer service experience preferred.
- Continual standing and walking during your shift.
- Continual talking to members and potential members in person and on the phone during your shift.
- Must be able to lift 45 pounds.
Benefits
- Set schedule.
- Medical, Dental, and Vision insurance benefits (available to eligible employees).
- Employee Referral Bonus Program.
- $1/hour premium for hours worked between 10:00 PM–6:00 AM.
- FREE Black Card Membership.
- 401(k) with generous employer match.
- Profit sharing program.
- Employee Assistance Program (EAP).
About Planet Fitness
Joining the Planet Fitness team means embodying our EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania. It means being part of a company that cares about improving the health and well-being of our communities, fostering a supportive, engaging, and inclusive workforce that values diversity. It means encouraging professional growth and development, creating a positive impact in local communities through philanthropic initiatives, and being part of a brand you can be proud of.