Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Must be able to stand and walk throughout the shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities within a dynamic and growing company.
• Medical, Dental, and Vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• This position offers a $1/hour premium for hours worked between 10:00 PM-6:00 AM.
• FREE Black Card Membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment where employees contribute to keeping the club pristine.
• The opportunity to help change people's lives by contributing to a healthier community.
• Employee Assistance Program (EAP).

Company Culture

• Planet Fitness embodies the EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
• The company cares about improving the health and well-being of its communities.
• It is a supportive, engaging, and inclusive workplace that values diversity and promotes belonging.
• Professional growth and development are encouraged.
• The company supports philanthropic initiatives that create a positive impact in local communities.
• Joining Planet Fitness means being part of a brand you can be proud of!

About the Role

Planet Fitness is seeking a Customer Service Representative to join their team. This role involves providing exceptional customer service to members, prospective members, and guests, ensuring a "Judgment Free" member experience. The ideal candidate should have a customer service background and be able to handle various tasks such as answering phones, checking in members, signing up new members, and maintaining the cleanliness of the facility.