Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Must be able to stand and walk throughout the shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities within a dynamic and growing company.
• Medical, dental, and vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• A $1/hour premium added to any hours worked between 10:00 PM and 6:00 AM.
• FREE Black Card Membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment (where all team members contribute to keeping the club pristine).
• The opportunity to help change people's lives by contributing to a healthier community.
• An Employee Assistance Program (EAP).

Company Culture

• Embodying the EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
• Caring about improving the health and well-being of our communities.
• Creating a supportive, engaging, and inclusive workplace that values diversity and promotes belonging.
• Encouraging professional growth and development.
• Participating in philanthropic initiatives that positively impact local communities.
• Being part of a brand that you can be proud of.

About the Role

• Planet Fitness is a company dedicated to helping members achieve their fitness goals in a welcoming and judgment-free environment.
• We offer competitive compensation, benefits, and a range of opportunities for personal and professional growth.
• Join us and become part of a team that makes a difference in the lives of our members and the communities we serve.