Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Continual standing and walking during your shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities - we are a dynamic and growing company.
• Medical, Dental, and Vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet.
• Work hard play hard with an amazing group of talented, dynamic team members.
• Employee Assistance Program (EAP).

Company Culture

• Embody our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
• Part of a company that cares about improving the health and well-being of our communities.
• A supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• Encourages professional growth and development.
• Creates a positive impact in our local communities through philanthropic initiatives.
• Part of a brand of which you can be proud!

About the Role

• We are seeking a Customer Service Representative to join our team at Planet Fitness.
• Planet Fitness is a dynamic and growing company offering great growth opportunities.
• We are committed to creating a healthier Planet through our exceptional member experience and community involvement.

Schedule

• The position offers flexible scheduling options, including shifts from 10:00 PM to 6:00 AM, which comes with a $1/hour premium.

Pay

• The position offers a competitive hourly wage, with additional compensation for working nights and weekends.