Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Must be able to stand and walk throughout the shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities within a dynamic and growing company.
• Medical, Dental, and Vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• This position offers a $1/hour premium for hours worked between 10:00 PM-6:00 AM.
• FREE Black Card Membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment where employees contribute to keeping the club pristine.
• The opportunity to help change people's lives by contributing to a healthier community.
• Employee Assistance Program (EAP).

Company Culture

• Embody the EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
• Care about improving the health and well-being of our communities.
• Create a supportive, engaging, and inclusive workplace that values diversity and promotes belonging.
• Encourage professional growth and development.
• Create a positive impact in local communities through philanthropic initiatives.
• Be part of a brand that you can be proud of.

About the Role

• Planet Fitness is an inclusive company that values diversity and creates an environment where everyone feels they belong.
• We are committed to equal opportunity employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.