Customer Service Representative
Responsibilities
- Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.
Qualifications
- Must be 18 years of age or older.
- Punctuality and reliability are essential.
- Customer service experience is preferred.
- Must be able to stand and walk throughout the shift.
- Must be able to lift 45 pounds.
Benefits
- Great growth opportunities within a dynamic and growing company.
- Medical, Dental, and Vision insurance benefits (available to eligible employees).
- Employee Referral Bonus Program.
- A $1/hour premium added to any hours worked between 10:00 PM-6:00 AM.
- FREE Black Card Membership.
- 401(k) with generous employer match.
- Profit sharing program.
- A sparkling clean work environment (where employees contribute to keeping the club pristine).
- The opportunity to help change people's lives by contributing to a healthier community.
- An Employee Assistance Program (EAP).
Company Culture
This position embodies our EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania. It means being part of a company that cares about improving the health and well-being of our communities. It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means creating a positive impact in our local communities through philanthropic initiatives. It means being part of a brand of which you can be proud!
About the Role
We are seeking a Customer Service Representative to join our team at Planet Fitness. This position offers great growth opportunities, competitive benefits, and the chance to make a difference in the lives of our members and guests.