Customer Service Representative
EPIC Fitness Group dba Planet Fitness · Toledo, OH · 4 wk ago
Customer ServiceFull-time
Responsibilities
- Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check in members, provide tours of the club, and sign up new members.
- Log amenities and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.
Qualifications
- Must be 18 years of age or older.
- Punctuality and reliability are essential.
- Customer service experience is preferred.
- Continual standing and walking during shifts.
- Must be able to lift 45 pounds.
Benefits
- Great growth opportunities within a dynamic and growing company.
- Medical, Dental, and Vision insurance benefits (available to eligible employees).
- Employee Referral Bonus Program.
- This position offers a $1/hour premium for hours worked between 10:00 PM-6:00 AM.
- FREE Black Card Membership.
- 401(k) with generous employer match.
- Profit sharing program.
- A sparkling clean work environment (where employees contribute to keeping the club pristine).
- The opportunity to help change people's lives by contributing to a healthier community.
- An Employee Assistance Program (EAP).
Schedule
- Shifts typically run from 10:00 PM to 6:00 AM.
Pay
- This position offers a $1/hour premium for hours worked between 10:00 PM-6:00 AM.
Company Culture
- Planet Fitness embodies the EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
- The company prioritizes the health and well-being of its communities.
- It fosters a supportive, engaging, and inclusive workplace culture.
- It encourages professional growth and development.
- It supports philanthropic initiatives in local communities.
- It aims to create a positive impact in the community.
- It encourages employees to be proud of their brand.