Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Continual standing and walking during your shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities within a dynamic and growing company.
• Medical, Dental, and Vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• This position has a $1/hour premium added to any hours worked between 10:00 PM-6:00 AM.
• FREE Black Card Membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment (where all team members contribute to keeping the club pristine).
• The opportunity to help change people's lives by contributing to a healthier community.
• An Employee Assistance Program (EAP) for mental health support.

Company Culture

• Embody our EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
• Care about improving the health and well-being of our communities.
• Create a supportive, engaging, and inclusive workplace that values diversity and promotes belonging.
• Encourage professional growth and development.
• Create a positive impact in our local communities through philanthropic initiatives.
• Be part of a brand you can be proud of!

About the Role

• Planet Fitness is an inclusive employer committed to equal opportunity.

Schedule

• Shifts available from 10:00 PM-6:00 AM with a $1/hour premium.

Pay

• Hourly rate plus $1/hour premium for shifts between 10:00 PM-6:00 AM.