Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Must be able to stand and walk throughout the shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities within a dynamic and growing company.
• Medical, dental, and vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• A $1/hour premium added to any hours worked between 10:00 PM and 6:00 AM.
• FREE Black Card Membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment where all team members contribute to keeping the club pristine.
• The opportunity to help change people's lives by contributing to a healthier community.
• An Employee Assistance Program (EAP).

Company Culture

• Embodying the EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
• Caring about improving the health and well-being of our communities.
• Creating a supportive, engaging, and inclusive workplace that values diversity and promotes belonging.
• Encouraging professional growth and development.
• Participating in philanthropic initiatives that create a positive impact in local communities.
• Being part of a brand that employees can be proud of.

About the Role

• Planet Fitness is an inclusive and supportive company that values diversity and creates an environment where everyone feels they belong.
• We are committed to creating a positive impact in our local communities through various philanthropic initiatives.
• Our team members are encouraged to grow professionally and contribute to a healthier planet.
• We offer competitive benefits, including medical, dental, and vision insurance, a $1/hour premium for night shifts, and a FREE Black Card membership.
• We strive to provide a welcoming and engaging work environment where team members can thrive and contribute to the success of our company.