Customer Service Representative

We are seeking a Customer Service Representative to join our team and provide a superior level of service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

Benefits

• Set schedule
• Medical, Dental, and Vision insurance (available to eligible employees)
• Employee Referral Bonus Program
• $1/hour premium for hours worked between 10:00 PM–6:00 AM
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program
• Employee Assistance Program (EAP)

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed
• Answer phones in a friendly manner and assist callers with a variety of questions
• Check in members, provide club tours, sign up new members, log amenities, and communicate updates and billing issues
• Respond to member questions and concerns in a timely and professional manner
• Regular cleaning of the entire facility, including bathrooms, equipment, front desk area, and amenities

About the Role

• Contribute to changing people’s lives by helping create a healthier planet
• Work in a sparkling clean environment where everyone pitches in to keep the club pristine
• Join a dynamic, growing company with great growth opportunities
• Work hard and play hard with an amazing group of talented, dynamic team members