Customer Service Representative

About the role

The Enterprise brand of Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for the Enterprise San Jose Airport location. This is a full-time position with a starting rate of pay $21.15 / hour based on a 40 hour workweek.

Responsibilities

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Requirements

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 6 months prior customer service retail or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work 40 hours per week from 230pm-11pm Thursday-Monday (Tuesdays & Wednesdays off).

Qualifications

• Must be able to work flexible hours

Skills

• Excellent communication skills
• Customer service orientation
• Ability to multitask and prioritize tasks
• Basic computer skills

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Pay

$21.15 / hour based on a 40 hour workweek

Schedule

Flexible schedule from 230pm-11pm Thursday-Monday (Tuesdays & Wednesdays off)

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and consider qualified applicants with criminal histories as required by, and consistent with, applicable law.