Customer Service Representative

Essential Duties & Responsibilities

• Process and confirm orders by phone, fax, or email into the AS400 system
• Serves as primary contact for intricate/specialty orders
• Resolves issues on mostly routine but some more complex orders
• Manage and update the database with relevant notes
• Communicate solutions or requested information to the customer and/or TM
• Work effectively in a positive, fast-paced call center environment
• Support team endeavors to make EF a high-performance workplace
• Work with multiple departments to ensure orders are ready to ship in a timely manner
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary

Performance Expectations

• Enter orders accurately and limit the number of mistakes that impact our customers.

Experience/Education Requirements

• A high school diploma or equivalent
• Experience in a call center environment preferred
• Working knowledge of AS400 and Microsoft Office
• Attained full proficiency in specific area of responsibility
• Ability to type 45 WPM
• Ability to prioritize and multi-task

Other Requirements

• Customer Service responsibilities while maintaining attention to detail
• Perform any other duties as assigned
• Overtime is required on occasion