Customer Service Representative
EmpiRx Health · Orlando, FL · 1 wk ago
On-siteCustomer ServiceFull-time
About the role
EmpiRx Health is the leading clinically driven pharmacy benefits management company. We put people first—focusing on member care, health outcomes, and meaningful service. Our teams support members every day by ensuring they understand and can access their pharmacy benefits with confidence and ease.
Responsibilities
- Deliver a five-star customer experience via phone, email, and other channels
- Aid members with benefit questions, claims, enrollment, and general support
- Listen actively, show empathy, and resolve concerns efficiently
- Navigate multiple systems to document interactions accurately
- Follow up on unresolved issues and escalate when needed
- Meet quality, productivity, and service standards in a structured call center environment
- Work rotating shifts in a 24/7/365 in-office call center
Requirements
- 1–2 years of customer-facing experience (hospitality or service industries welcome)
- High School Diploma or GED
- Ability to work 5 days per week in-office
- Reliable internet and phone access for off-hour shifts
- Pharmacy Technician experience is a plus—certification not required
Qualifications
- Passion for delivering outstanding customer experiences
- Strong verbal communication and active listening skills
- Calm, professional demeanor—even during challenging interactions
- Empathy, patience, and emotional intelligence
- Accountability and attention to detail
- Comfort using digital tools and learning new systems
- Flexibility in scheduling and adapting to change
Skills
- Hotels, resorts, cruise lines
- Airlines, airports, travel services
- Theme parks, attractions, event venues
- Restaurants, retail, guest services
- Call centers or front-desk environments
Benefits
- Paid Time Off
- A 401(k) program
- Health Insurance including Dental & Vision coverage
- Student Loan Reimbursement
- Health Savings Account
- An Employee Assistance Program
Pay
$500 sign-on bonus available after six months of strong performance
Schedule
Rotating shifts in a 24/7/365 in-office call center
Location
Orlando, FL