Customer Service Representative

What You’ll Do

The Customer Service Representative will provide sales support for Eaton HAC / MTL customers including channel partners, drive sales activity and provide all forms of pre and post order support. The position entails the use of SAP and Order Center to facilitate order status and will require working with plant personnel to address product questions, issues and shipment status. This individual will manage day-to-day shipping support for the HAC Group through Domestic and International shipping, invoicing, returns, delivery schedules and order updates and provide customer support on orders and shipping to meet customers’ expectations.

In This Role You Will Receive and respond to incoming telephone calls and emails regarding technical help, product application and selection, pricing and standard terms and conditions pertaining to the sale of the products. Evaluate all calls and develop sales leads for the outside sales representative assisting with quotations support if needed. Liaison and co-ordination with HAC / MTL UK internal departments and other Eaton business unit’s entities to ensure accurate information is delivered to the customer on their orders. Provide all documentation requested by the customers. (Certificate of Conformance, Certificate of Origin). Be familiar with competitor's products and prices and continuously increase knowledge of Eaton Crouse-Hinds products and their application advantages to customer needs. Perform other Duties as assigned, from order management related functions to quoting. Drive on-time delivery by working with manufacturing teams. Manage information support required by customers. Manage high volume of calls and emails each day.

Basic (Required) Qualifications

• Bachelor’s degree from an accredited institution OR High School degree AND a minimum of one (1) year of experience in a customer service environment.

Preferred Qualifications

• SAP experience
• Experience in a manufacturing environment.

Additional Information

This position is hybrid and based at our Houston, TX or Syracuse, NY facilities. Relocation is not provided. The expected annual salary range for this role is $47000 - $69000 a year. Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.