Customer Service Representative

About the role

Eaton’s ES AMER ARS division is currently seeking a Customer Service Representative to join our team at our new facility in Greenwood, SC. This role plays a crucial part in supporting the Low Voltage Busway plant, both internally and externally.

Responsibilities

• Manage end-to-end customer order processing, including order entry, scheduling, releases, rescheduling, expediting, maintenance, and status updates as required.
• Communicate customer order information through the established customer commitment process professionally and accurately.
• Respond promptly to inquiries from field sales, customers (internal and external), and distributors regarding order status, lead times, and shipping requirements.
• Cook up customer order requirements with production teams and communicate plant capability and commitments back to customers.
• Compile and manage monthly plant load and billing plans, maintain customer order backlog, and present related information in weekly meetings.
• Represent the Order Management function internally and externally, including delivering presentations when required.
• Communicate order flow status with cross-functional teams (sales, engineering, materials) to support plant quality and delivery objectives.
• Collaborate with production, engineering, marketing, and shipping teams to resolve daily order issues and ensure on-time shipment.
• Cook up with the Shipping Department to meet required ship dates and address critical customer requirements.
• Provide backup support to address customer issues across all groups when management is unavailable.
• Cross-train in multiple production areas to develop comprehensive product and process knowledge and provide backup support when needed.
• Gather, analyze, and interpret data to identify issues, trends, and recommend appropriate courses of action.
• Support monthly production planning activities.
• Perform additional duties as assigned.

Qualifications

• Required (Basic): Bachelor's Degree from an accredited institution. Minimum 3 years' experience in customer service, applications engineering, or manufacturing.
• Preferred Qualifications: At least 1 year of experience working in a manufacturing environment.
• Skills: VISTA, AS400, and Order Management Systems Experience, Strong communication skills, Effective time management and organizational skills, Collaborative mindset with the ability to work cross-functionally, Demonstrated problem-solving and critical-thinking skills, Data-driven mindset, Ability to coordinate and influence resources to support operational goals and continuous improvement.

Benefits

The expected annual salary range for this role is $71,000 - $105,000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.