Customer Service Representative

Responsibilities

• Work with customers and Pro-Seal sales representatives to satisfy quote requests, enter orders, issue purchase orders, and expedite transactions.
• Provide high-value customer service through real-time responsiveness, accuracy, and a pleasant disposition.
• Avoid upselling new or additional products to customers.
• Survey potential markets and customers to increase sales.
• Determine costs of purchases and issue quotations promptly.
• Follow up, keep records, and expedite orders.
• Develop product knowledge to understand and solve product applications and issues.
• Coordinate technical services to inform customers about new products, specifications, and end uses.
• Learn and know competitive products and companies.
• Communicate with customers by phone or in person, handle orders, and perform follow-up to ensure on-time delivery.
• Incorporate vendor discounts into sales.
• Satisfy customer orders from Pro-Seal inventory or spot buys as needed.
• Utilize computer operating software to manage customer service activities.
• Update knowledge of computer operating systems to drive sales efforts.
• Use vendor electronic resources for product information, order entry, product availability, and pricing.
• Manage customer problems arising from product purchases.
• Coordinate investigations with manufacturers for customer complaints regarding quality, tolerances, specifications, and product condition.
• Follow up to ensure customer complaints are resolved satisfactorily.
• Inform relevant personnel of the status and resolution of customer complaints.
• Operate according to Pro-Seal Quality Manual principles and procedures.
• Evaluate and improve standard procedures for efficiency.
• Perform assigned tasks promptly.
• Work safely and ethically, participating positively in team efforts.
• Achieve self-improvement through training and workshops.

Qualifications

• Experience in applying and operating various types of industrial processing equipment.
• Experience using manufacturers catalogs and pricing sheets.
• High-level communication skills with outside sales staff.
• Prior sales experience is highly desirable.
• Desirable knowledge of computerized business systems.
• Willingness to acquire this knowledge through training and continuing education.
• Proactive, confident, and self-directed with a focus on customer service and project completion.
• Ability to stay organized, work productively, and efficiently.
• Willingness to work overtime hours as needed.
• Positive and courteous demeanor, good relations with customers, vendors, Pro-Seal employees, and all groups using the building.
• Composure in emergency situations.

Requirements

• Computer Licenses: Microsoft Office, SAP.
• Network: Sales Drive.

Additional Information

• Physical Demand: N/A
• Working Conditions: Office Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday through Friday, 8:00 a.m.-5:00 p.m., some overtime as necessary.
• Travel: N/A
• Education: High School Diploma or GED required

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account
• Paid Holidays
• Life and Disability Insurance
• Additional Supplemental Products

Company Information

• DXP is an equal opportunity employer.
• DXP participates in E-Verify.

Pay and Schedule

• Salary is commensurate with experience.
• Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test.