Customer Service Representative

Responsibilities

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications

• 2-3 years of work experience with Pump Parts, Bearing & Power Transmission products, Safety products, and/or MRO supplies preferred
• Excellent communication skills
• Enthusiastic and able to work independently
• Experience performing a majority of the functions
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required

Additional Information

Physical Demand: N/A
Working Conditions: Office Environment
Training/Certifications: N/A
Shift Time/Overtime: Monday-Friday, 7:00am-4:00pm Rotating shifts to carry on call phone
Travel: N/A
Education: High School Diploma required

Benefits

• Comprehensive benefits package including medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits
• All employees are eligible to participate in the 401(k) plan
• Salary is commensurate with experience
• Offers a rotating shift schedule

Location

USA:IA:Mason City

Pay

Salary is commensurate with experience

Schedule

Monday-Friday, 7:00am-4:00pm Rotating shifts to carry on call phone