Customer Service Representative

Responsibilities

• Act as a liaison between customers and the company.
• Avoid customer complaints via phone, email, or mail.
• Resolve customer complaints.
• Use telephones to reach out to customers and verify information.
• Greet customers warmly and ascertain problem or reason for calling.
• Log issues in to online issue tracking software.
• Advises on company information.
• Work with Customer Service Manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Exhibit the highest ethical best practices and personal integrity.
• Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Perform other duties as assigned.

Qualifications

• High School graduate or equivalent.
• Customer service experience required.
• Excellent oral communication skills to respond and present professionally to callers and visitors.
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Critical thinking and problem-solving skills are also required.
• Excellent oral and written communication skills with excellent interpersonal skills.
• Computer literacy, preferably in word processing and spreadsheets.
• Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks.
• Bilingual English/Spanish a plus.

Benefits

• Medical, dental, vision, basic life insurance coverage.
• Holiday pay.
• PTO accrual.
• Enroll in a retirement savings plan.

Pay

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.