Customer Service Representative

About the role

Build and maintain strong relationships with Reefer customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Actively pursue opportunities for growth with existing customers. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics.
• Aid in account start-up.
• Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details to ensure proper flow in information is guaranteed.
• Liaise with Airlines/Ocean lines to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Liaise with DPW internal Network and external Partner Agents to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.

Qualifications

• Graduate in any field preferred
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Solid Cold Chain understanding
• Freight Forwarding experience is mandatory

Skills

• Strong communication and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of international shipping regulations and procedures
• Proficiency in Microsoft Office Suite

Benefits

DP World offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. The company also provides opportunities for professional development and career advancement.

Pay

The salary range for this position is $50,000 - $70,000 annually, depending on experience and qualifications.

Schedule

This is a full-time position with standard business hours.