Customer Service Representative

Position Overview

What You Will Do

• Buils relationships and positively interacts and communicates with customers, both internal and external
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
• Answers incoming customer calls or emails regarding orders, invoices, product, and other general inquiries
• Maintains a high level of professionalism with customers and establishes a positive rapport with every caller
• Works with leadership to stay updated on product knowledge and be informed of any changes in company programs and policies

What We Require

• High school diploma/GED equivalent with 2+ years of related experience or associate’s degree in business
• Strong verbal and written communication skills
• Proficient in Microsoft Office applications, Outlook, Word, and ability to learn ERP systems

What We Prefer

• Previous manufacturing experience

What We Offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options
• Vacation and Personal Time Off
• Employee Assistance Programs
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who We Are

• We are at the heart of every place that matters.
• From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places.
• With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact.
• At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Pay & Schedule

Hiring salary range: Base Salary $20.00 - $24.50 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Benefits

Please visit our career site for more information on benefits.