Customer Service Representative

Key Responsibilities

• Maintain payables system and related schedules.
• Customer satisfaction with product and service
• Customer Courtesy Visits to promote all Doppelmayr Service Activities
• Quote In-house and field Services for both Mechanical and Electrical
• Provide technical support via phone, email and onsite
• Ensure all customer service activities are accurately prepared for invoicing, with proper documentation and reporting completed and submitted in a timely manner.
• Aid with customer training both in house and onsite.
• Aid and advise customers on minor modifications.
• Onsite evaluation of customer equipment and maintenance activities.
• Attend and participate in industry trade shows and seminars.
• Onsite review and assistance of field service activities when required.

Profile

• Candidate must have at least a High School diploma or G.E.D.
• Excellent communication skills with high level of professionalism and accuracy via phone and email.
• A wide range of Aerial tramway knowledge that should include regulatory requirements, NDT, manuals, and industry best practices.
• Field service activities that include but are not limited to: Grip rebuild and inspection, sheave train rebuild, terminal maintenance, BW bearings, haul rope replacements and rope shortenings.
• Basic computer skills to include Excel, Word, SMS and ERP systems.
• Strong understanding of service activities to provide accurate quotes, including scope of work, expected duration, and cost.
• Minimum of two years of experience in the ski area industry or a related field.
• Mechanical or Electrical Maintenance background.
• Customer Service background would be helpful.
• Requires International travel to other Doppelmayr facilities for training and meetings.

Benefits

• 401(k), including company match
• Health, dental, vision, and life insurance
• Health savings account
• Employee assistance program
• Paid time off