Customer Service Representative
What's in it for you?
- Competitive Pay! Earn $23-27/hr. (based on skills and experience)
- Bonuses, Prizes, & Incentives
- Paid Time Off + Holidays
- Benefits for you and your family
- Opportunity for growth
- Personal and professional training and development
- Positive company culture and team building opportunities
- Availability to work occasional Saturdays is required.
- This is not a remote position, completely in office.
What You'll Do
- Convert incoming customer calls into booked service appointments
- 75% of this position will be outbounding phone calls
- Escalate customer complaints as necessary
- Make outbound calls based on membership needs and follow up on existing customers
- Make service appointments and input customer data into database
- Achieve call booking goals and other key performance indicators (Hello bonuses!)
Requirements
- 2-3 years in a call center environment
- 2 years customer service experience
- Highly motivated and organized
- Sales mentality a plus!
- Service Titan experience a plus! (But not required!)
What Makes YOU Great
Going the Extra Mile: By going above and beyond, you'll build strong, trusting relationships with our clients, leading to repeat business and glowing referrals.
Delivering Legendary Service: Creating unforgettable experiences for your customers. It's about showing up on time, being professional, and consistently exceeding expectations. When you deliver outstanding service, you don't just fix Electrical, HVAC and Plumbing systems—you earn customer loyalty and build a reputation that keeps business thriving. Legendary service turns satisfied customers into lifelong clients.
Being Passionate: Passion is what drives you to do your best, stay curious, and keep improving. When you're passionate about your work, it shows in everything you do—from the way you diagnose problems to how you communicate with clients. With passion, you'll keep learning and growing, ensuring you're always at the top of your game.
Why Donnelly's?
We're not just a company-we're a team driven by a bigger purpose. At Donnelly's, we believe in helping people become better than they ever believed possible, whether that's our clients, our community, or our own team members. We are an Autonomous Growth Organization, meaning we empower our people to take ownership, grow in their roles, and push boundaries to achieve more. Our vision? To be the most highly recommended home service company in the world. If you're looking for more than just a job- if you want to be part of a team that values trust, growth, and excellence- then Donnelly's is the place for you. Let's build something great together.