Customer Service Representative

About the role

Dometic is seeking a Customer Service Representative to join the Sparta TN team. This position plays a critical role in ensuring customer satisfaction and assists with tracking open orders, expediting shipments, and resolving discrepancies.

Responsibilities

• Maintain a working knowledge of new products and product specifications
• Take all customer calls and return messages daily
• Assist customers with problems and resolve issues with the help of the appropriate person
• Maintain customer master files with any pertinent changes
• Reply to email messages daily
• Provide solutions to problems with assistance of Product Manager, including customer shortages/overages, pricing issues, and delivery issues/notify customer and team members

Qualifications and experiences

• Solid experience within Manufacturing and Customer Service
• Experience with MRP/ERP systems
• Familiarity with web browsers and demonstrated ability to work with tailored in-hour applications
• Ability to translate technical information/instructions into verbiage that our customer base will understand
• Ability to apply knowledge to new situations and use common sense to resolve customer questions

Skills, competencies & characteristics

• A positive, can-do attitude
• The ability to think critically and resolve conflict
• The ability to multi-task, prioritize and manage time effectively
• The ability to collect data from multiple applications, quickly and accurately
• Consistently curious about technology

What we offer

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401(k) with company match
• Paid maternity/paternity leave
• Tuition assistance
• Employee discounts on our incredible products
• Opportunities to make an impact

Dometic's Core Values

• Together We build our future
• We play to win
• We embrace change
• We walk the talk