Customer Service Representative

About the role

Buck Company LLC is seeking a Customer Service Representative to support our customers and internal teams. This role offers competitive compensation and benefits.

Responsibilities

• Provide friendly, responsive support to internal and external customers
• Manage incoming phone calls and email inquiries
• Accurately enter customer orders into our system
• Assist customers with product or service questions and resolve issues quickly
• Follow up to ensure customer needs are fully met
• Support special projects and administrative tasks as assigned

Requirements

• A high school diploma or equivalent
• An associate or bachelor’s degree preferred
• 2–3 years of customer service or administrative experience preferred

Qualifications

• Strong communication skills, including active listening and clear written communication
• A positive, customer-focused attitude
• The ability to stay calm under pressure while maintaining a sense of urgency
• Strong organizational skills with the ability to prioritize and multitask
• A high attention to detail and accuracy
• Proficiency in Microsoft Office and familiarity with Odyssey software
• The ability to thrive in a fast-paced work environment

Skills

• Excellent communication skills
• Problem-solving abilities
• Customer service orientation
• Organizational skills
• Attention to detail
• Computer proficiency

Benefits

• Medical, dental, and vision insurance
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements

Pay

Compensation is competitive and commensurate with experience.

Schedule

Work hours are from 8:00 AM to 5:00 PM, Monday through Friday.