Customer Service Representative

Responsibilities

• Provide timely, professional support to internal teams and external customers
• Respond to customer inquiries via phone and email
• Prepare, deliver, and follow up on customer quotations
• Enter and process customer orders accurately, including pricing and lead times
• Resolve customer concerns and escalate issues when appropriate
• Support accounts receivable activities, including invoicing and basic follow-up
• Maintain accurate records, files, and customer data
• Aid with special projects and process improvements as needed

Requirements

• Associate’s degree or equivalent experience
• 2+ years of customer service, administrative, or related experience
• Strong communication and interpersonal skills, with an emphasis on active listening
• High level of attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications

Qualifications

• Bachelor’s degree in a related field (preferred)
• 3–5 years of relevant experience in a customer service or office setting
• Experience with quoting, order entry, or ERP systems (preferred)

Benefits

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!