Customer Service Representative

Job Summary

You will play a crucial role in ensuring customer satisfaction by processing complex orders. Every day you will expertly prepare correspondence and coordinate the completion of various customer service needs, consistently working under minimal supervision.

Responsibilities

• Processes complex orders and prepares correspondence.
• Coordinates the completion of various customer service needs.
• Works independently to manage and fulfill customer requirements to ensure satisfaction.
• Answers telephones, interviews calls, and routes customers appropriately.
• Performs service recovery with customers.
• Communicates with dissatisfied customers.
• Enters information into computer databases.
• Prepares correspondence.
• Evaluates forms for HIPPA compliance.
• Maintains data integrity on computerized patient records.
• Requests pertinent information for documenting release forms.
• Interfaces with physicians, staff technologists, radiologists, and referring office staff.
• Communicates to physicians using overhead paging system and digital pagers in a professional, courteous manner.
• Performs alphabetical filing accurately.

Job Requirements

• Required: High School Graduate or GED.
• PREFERRED: Two (2) years related experience.
• PREFERRED: College level business courses.