Customer Service Representative
Brief Description
If serving others is part of who you are, we'd love to meet you. Some people answer phones. Others build trust, solve problems before they're asked, and make every customer feel like they're the only customer that matters. We're looking for the second kind.
Serving Others
This isn't a call center job where you're only measured by how quickly you get someone off the phone. Your job is to create an outstanding experience every time someone reaches out.
- Answering customer questions by phone, email and chat
- Entering customer orders accurately and efficiently
- Providing order status updates
- Helping customers understand DMP products and services
- Processing returns and warranty claims
- Supporting sales territories when a sales representative is unavailable
- Updating customer information in our CRM
- Following up to ensure issues are fully resolved
- Building relationships that create loyal customers
What You'll Find at DMP
You'll join a Customer Success team of about ten people working together across customer service, reception, outbound sales and support. We collaborate, help one another and celebrate wins together because our success depends on delivering an exceptional experience to every customer.
Qualifications
The People Who Thrive On Our Team Look for ways to help before they're asked.
Follow through on every commitment.
Stay calm when problems arise.
Communicate with kindness and professionalism.
Enjoy learning new products and solving problems.
Pay attention to the small details because they know they matter.
Take ownership instead of waiting for someone else to solve the issue.
Believe every interaction is an opportunity to strengthen a relationship.
Benefits
Onsite medical clinic for employee, spouse and family members
Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.