Customer Service Representative

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person
• Aid customers with product information, order status, and service scheduling
• Resolve customer complaints and escalate issues to the appropriate teams as needed
• Maintain accurate and detailed records of customer interactions
• Collaborate with other departments to ensure seamless customer service
• Participate in ongoing training to stay informed about company products and policies

Requirements

• A high school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Proficiency with computers and basic software applications

Benefits

• A competitive hourly wage of $16.00 - $18.00, paid bi-weekly
• Opportunities for career growth and professional development
• A supportive and collaborative work environment
• Employee discounts and other company perks

About the Company

Diehl Automotive Group is a leading provider of automotive services located in Pittsburgh, PA. We are committed to delivering outstanding customer service and high-quality automotive solutions. Our team values integrity, teamwork, and a passion for excellence, making us a great place to grow your career.