Customer Service Representative

About the role

The Customer Service Representative position at our company is a full-time opportunity located at 127 Wolf Rd, Colonie, NY. This role requires a friendly and positive demeanor to represent our company culture effectively.

Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint and selecting the most appropriate Manager to handle each situation.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.

Qualifications / Skills

• Customer service
• Quality focus
• Problem solving
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Discounts on products and services