Customer Service Representative

Salary $35,007.80 Annually Location DeKalb County, GA Job Type Full Time Salaried Job Number 2026-01008 Division/Section District 3-5 County Position Opening Date 08/28/2026 Closing Date 9/28/2026 11:59 PM Eastern DescriptionBenefitsQuestions Description We are Accepting Applications for the Following Position: Customer Service Representative 1 (10086) Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com. LOCATION: T.O. Vinson Health Center DIVISION/DEPARTMENT: Clinical Services SALARY INFORMATION: $35,007.80 Annually / Pay Grade F / Job Code GST120 Exceptional Benefits Include 13 Paid Holidays3 Weeks Annual Leave3 Weeks Sick LeaveFlexible Schedules within our core working hours of M-F 8:15am-5pmPension PlanEmployer 401K MatchPayroll Deductible Health BenefitsPayroll Deductible Flex BenefitsFlexible Spending AccountsWorksite WellnessDiverse WorkforceOpportunities for GrowthHybrid teleworking option for eligible positions after probation Job Responsibilities Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors. Minimum Qualifications High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent. PREFERRED QUALIFICATIONS: In addition to the minimum qualifications, preference will be given to applicants with prior experience in Public Health setting, ability to troubleshoot payments, proficient use of the Patient care management system-insight, Fee collection, Cash draw close out and Cash draw reports. Additional Information NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason. Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification. ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: ”Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com)If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov. Standard Benefits For Full-Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance. Standard Benefits For Part-Time Employees Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave. 01 The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions? YesNo 02 What is your highest level of education completed? Master's DegreeBachelor's DegreeAssociate's DegreeVocational/Technical DegreeHigh School Diploma/GEDDid Not Complete High School/GED 03 Are you a current employee of DeKalb Public Health? YesNo 04 Have you ever worked for the Agency DeKalb Board of Health/ DeKalb Public Health that you are applying for? YesNo 05 Have you completed at least 90 quarter hours (60 semester hours) at an accredited college or university? YesNoNot Applicable 06 Do you have at least one (1) year of experience in a customer service setting communicating information to customers, clients, visitors, or the general public? YesNo 07 Do you have prior experience working in a public health setting? YesNo 08 Do you have experience troubleshooting customer payments or payment issues? YesNo 09 Do you have experience using Patient Care Management System (Insight)? YesNoNot Applicable 10 Do you have experience with fee collection? YesNo 11 Do you have experience completing cash draw closeouts and cash draw reports? YesNo 12 Do you have experience researching policies, procedures, or regulations to resolve complicated customer service issues? YesNo Required Question Employer Georgia Department of Public Health (GA) Address 200 Piedmont Ave, SE West Tower Atlanta, Georgia, 30334 Website http://dph.georgia.gov