Customer Service Representative

Job Description

The Dallas Bulls are seeking a friendly and efficient Customer Service Representative to provide exceptional support to fans, season ticket holders, and clients. This role is crucial for addressing inquiries, resolving issues, and ensuring a positive experience for everyone interacting with the team.

• Respond promptly and courteously to fan inquiries via phone, email, and social media.
• Aid with ticket sales, account management, and event information.
• Resolve customer issues and complaints in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with ticketing, marketing, and operations teams to communicate updates and promotions.
• Provide support during game days and special events as needed.
• Identify opportunities to improve the overall fan experience.

Qualifications

• A high school diploma or equivalent required; a college degree preferred.
• One to three years of experience in customer service or fan relations.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work evenings, weekends, and holidays as required.

Preferred Attributes

• Passion for sports and fan engagement.
• Experience in a sports or entertainment customer service environment.
• Ability to remain calm and professional in high-pressure situations.
• Team player with a positive attitude and strong interpersonal skills.