CUSTOMER SERVICE REPRESENTATIVE

Essential Duties And Responsibilities

• Answer inbound phone calls promptly and professionally on behalf of Custom Truck One Source (CTOS).
• Greet customers with a friendly, welcoming tone and represent CTOS positively as the initial point of contact.
• Aid customers by providing accurate information regarding pricing quotes, unit availability, and general product inquiries.
• Actively listen to customer needs and direct inquiries to the appropriate departments when necessary.
• Accurately enter and maintain customer and call-related information within Salesforce.
• Resolve basic customer questions or concerns efficiently and professionally.
• Maintain high standards for call quality, customer satisfaction, and responsiveness.
• Adhere to CTOS policies, procedures, and customer service expectations.

Required Skills And Qualifications

• High school diploma or equivalent required.
• Experience with Salesforce CRM system.
• Bilingual preferred.
• Two years of experience in customer service, call center, or sales support preferred.
• Strong verbal communication and interpersonal skills.
• Comfortable handling a high volume of inbound calls.
• Ability to multitask and navigate computer systems while speaking with customers.
• Positive attitude with a strong commitment to customer satisfaction.
• Dependable, punctual, and able to work in a fast-paced environment.

Physical Requirements

• A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
• Ability to work around common office equipment, supplies, and environments.
• Oral Expression and comprehension - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension and expression - The ability to read and understand information and ideas presented in writing and communicate information and ideas in writing so others will understand.
• Reasoning - The ability to apply general rules to specific problems to produce answers that make sense and the ability to tell when something is wrong or is likely to go wrong.