Customer Service Representative

Position Overview

As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You'll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service.

Key Responsibilities

• Provide a welcoming and professional customer experience from start to finish
• Guide customers through the collision repair process and answer questions
• Gather vehicle photos and accident details to support estimators
• Keep customers informed of repair status and updates
• Verify insurance, liability, and rental coverage prior to appointments
• Receive and process parts and sublet invoices; verify estimate accuracy
• Conduct final quality control check before vehicle delivery
• Aid with accounts receivable follow-up
• Take on additional tasks and projects as assigned

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Attention to detail and a customer-first mindset
• Ability to multitask in a fast-paced environment
• Previous experience in customer service or the collision repair industry is a plus