Customer Service Representative

About the role

Travel Insured International, a Crum & Forster company, is hiring a Customer Service Representative.

Responsibilities

• Answer inbound calls
• Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls
• Create cases in Salesforce to address customer needs
• Act as a liaison with agency partners
• Participate in weekly coaching sessions
• Participate in a variety of meetings on camera in MS Teams
• Perform other related duties as needed

Requirements

• A High School Diploma or GED is required
• 3+ years of experience in a customer service or retail role is required; call center experience preferred
• Proficiency with MS Office applications is required
• A Personal Lines or Property & Casualty License is required for this role

Qualifications

• Experience in the Travel Insurance industry is preferred
• Dependable internet connection with a dedicated private workspace

Skills

• Customer-Centric
• Sales Focused
• Effective Listening
• Effective Communication Skills
• Problem-solving and service skills

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision
• Core C&F tenant is owning your career development
• Dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility

Pay

The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500.

Schedule

The Customer Service department is open from 7:45AM – 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change.