Customer Service Representative

Duties And Responsibilities

• Manage placement of orders and ship orders at customer request.
• Maintain open order status and inventory reports.
• Manage relevant communications regarding order status and delivery.
• Primary contact for field sales and customers.
• Submit engraving orders for new artwork and track through completion and item set up.
• Advise and/or direct customers to appropriate personnel for technical information concerning closures specific to their product or process.
• Manage customer complaints, directing them to the Technical Services group or Quality Assurance.
• Initiate and follow-up on NCRs and submit credits as appropriate.
• Quote pricing as required.
• Manage freight ensuring current freight rates in effect and updated in the customer master file.
• Run weekly scheduled inventory reports for respective customers or as needed/requested.
• Enter various types of invoices related to freight, needs attention inventory, quantity adjustments, graphic charges, etc. for all customers.
• Work with customers and account managers to minimize slow moving or obsolete inventory.
• Perform other job-related duties as required or assigned.

Minimum Requirements

• Bachelor’s degree in business, management or a related field.
• 3+ years of experience in a customer service role.
• 3+ years in a manufacturing environment.

Preferred Requirements

• Packaging industry experience.

Competencies

• Capability and flexibility of managing changing business needs and requirements.
• Proven record of applied critical thinking in a variety of situations.
• Effective oral and written communications.
• Strong interpersonal skills.
• Demonstrated ability to work effectively in a team environment as well as working independently and self-directed.
• Process oriented with a continuous improvement mindset.
• Proficiency in MS Word, Excel, Access, PowerPoint and Outlook.

What Crown Offers You

Strong engagement and commitment to the safety of our employees.
The opportunity to build a meaningful career.
Professional and personal development through training and work experiences.
Join us and become part of a team of professionals who are passionate about sustainable packaging!

Working Together

Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.