Customer Service Representative

Position Overview

CrossCountry Mortgage’s Customer Service Representative positions are entry level positions to begin a new career in the mortgage industry. This position provides the essential tools and foundation to ensure career success and maintain the utmost level of customer satisfaction.

Job Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Aid Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Schedule initial appointments as well as maintain database to ensure customer service expectations are met.
• Appropriately classify and distinguish each lead contacted.
• Manage high volume of incoming phone calls.
• Apply training to live interactions with CCM clients both internally and externally.

Qualifications And Skills

• High School diploma or equivalent.
• 1 year of experience as a telemarketer or similar sales/customer service role.
• Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook).
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.

Benefits

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.