Customer Service Representative
CRH · West Lebanon, NH · 1 mo ago
Customer ServiceFull-time
Job Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints and problems
- Enter orders into system for billing and delivery
- Prepare quotes and coordinate mailings of literature and samples
- Cook up delivery schedules with dispatch
- Build displays and keep merchandise stocked on shelves
- Retrieve needed information for credit department
- Issue credits or debits accurately when applicable
- Set up new customers for sales force
- Answer incoming calls
- Take sales orders from sales representatives and customers by phone and radio
- Aid walk-in counter customers
- Receive cash payments and run credit cards and check approvals
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Print and distribute e-mailed customer purchase orders
Job Requirements
- High school diploma / equivalent
- At least 1 year of related experience
- Detailed oriented
- Good with basic math
- Skilled in Microsoft Office Suite
- Good organizational and problem-solving skills
- Experience with multi-line phone system
- Attention to detail
- Pleasant phone personality
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
- Slight lifting of ship tickets and overnight packages
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
- CRH has a long and proud heritage
- CRH operates in a decentralized, diversified structure
- CRH offers highly competitive base pay
- CRH provides comprehensive medical, dental and disability benefits programs
- CRH offers a group retirement savings program
- CRH provides health and wellness programs
- CRH fosters an inclusive culture that values opportunity for growth, development, and internal promotion
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
- CRH has a long and proud heritage
- CRH operates in a decentralized, diversified structure
- CRH offers highly competitive base pay
- CRH provides comprehensive medical, dental and disability benefits programs
- CRH offers a group retirement savings program
- CRH provides health and wellness programs
- CRH fosters an inclusive culture that values opportunity for growth, development, and internal promotion
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
- CRH has a long and proud heritage
- CRH operates in a decentralized, diversified structure
- CRH offers highly competitive base pay
- CRH provides comprehensive medical, dental and disability benefits programs
- CRH offers a group retirement savings program
- CRH provides health and wellness programs
- CRH fosters an inclusive culture that values opportunity for growth, development, and internal promotion