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Jobs · Customer Service · North Carolina

Customer Service Representative

CRG · Greensboro--Winston-Salem--High Point Area · 2 wk ago
On-siteCustomer Service$22/hrFull-time

About the role

Serving as the primary contact for Spare Parts customers, you will provide professional and timely customer support, manage the entire order lifecycle, and collaborate with multiple internal teams.

Responsibilities

  • Serve as the primary contact for Spare Parts customers, providing professional and timely customer support.
  • Prepare and process customer quotations, sales orders, purchase orders, and invoices.
  • Review inventory availability and communicate product lead times and order status.
  • Maintain accurate customer account information within ERP and CRM systems.
  • Research and resolve order discrepancies, shipping issues, pricing questions, and invoicing concerns.
  • Coordinate with Purchasing, Warehouse, Production, Shipping, and other internal departments to ensure accurate and timely order fulfillment.
  • Monitor open orders and proactively communicate updates to customers.
  • Maintain detailed documentation and ensure data accuracy throughout the order management process.
  • Build strong relationships with customers by providing responsive, solution-oriented service.

Requirements

  • A High School Diploma or GED.
  • Minimum of two years of customer service experience.
  • Previous order processing or order management experience.
  • Administrative experience with strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently while managing multiple priorities.

Qualifications

  • High School Diploma or GED required.

Skills

  • Customer service skills.
  • Order processing and management.
  • ERP and CRM system maintenance.
  • Communication and problem-solving abilities.
  • Attention to detail.
  • Organizational and multitasking skills.
  • Independent work capability.

Benefits

  • Flexible schedule: Monday–Friday | Training: 8:00 AM–5:00 PM (or 8:00 AM–4:30 PM).
  • Competitive compensation: $22.00/hour.

Pay

$22.00/hour

Schedule

Monday–Friday | Training: 8:00 AM–5:00 PM (or 8:00 AM–4:30 PM)

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