Customer Service Representative
About Us
Cowan Systems was founded in 1924 and is a subsidiary of Schneider National, headquartered in Baltimore, MD. With a rich history in the transportation sector, Cowan Systems operates six divisions across the country. Today, the company boasts a fleet of 2,100 power units and 6,500 trailers, serving from 40 locations nationwide. As part of its ongoing growth, Cowan Systems is seeking talented professionals to join their team.
Cowan Systems specializes in providing high-quality dedicated fleet services tailored to the specific needs of shippers. They offer comprehensive logistics solutions including local and long-haul trucking, brokerage, warehousing, and driver leasing. The company is committed to fostering a safe, stable, and supportive work environment that values individual success, equal opportunities, and professional growth.
Mission
The mission of Cowan Systems is to provide logistics and transportation services that add value to clients, suppliers, employees, and owners. The company pursues its work with diligence, intelligence, and a strong focus on employee safety and public welfare.
Vision
Cowan Systems aims to become an industry leader and the preferred carrier for its dedication to service, top-tier drivers, professional management, commitment to safety, innovation, and continuous improvement.
Values
- Safety of our team drives every decision we make.
- An entrepreneurial spirit fostered by healthy work environments.
- Fiscal responsibility.
- Exceptional customer service.
Cowan Culture
At Cowan Systems, the company's greatest asset is its people—diverse in background and experience, they prioritize personal and professional development. The company encourages innovative ideas and fosters open communication within its community.
Customer Service Representative
- Provide customer service support, including order entry, data entry, setting customer delivery appointments via various customer web portal accounts, emails, and phone calls.
- Email correspondence with customers, tracking of loads, and acceptance or rejection of loads based on capacity.
- Track and update outstanding loads affecting detentions and assessorial charges, and alert upper management and sales if there's a decline in loads or customer issues.
- Request initial accessorial charges with customers, scan and index paperwork, and communicate with shippers or consignees for missing documents.
- Avoid delays and ensure accurate information by updating team on current account status and information.
Skills & Requirements
- Ability to work independently and professionally in a team-based environment.
- Extremely organized and detail-oriented.
- Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.
- Strong communication (both verbal and written), problem-solving, and decision-making skills.
- Ability to multitask and organize information to accurately update team on current account status and information.
- Previous transportation and logistics experience preferred.
- Transportation platform (TMW, McCloud) experience would be a plus.
- Utilizing Microsoft Office (Word, Outlook, Excel) on a daily basis.
Employee Benefits
- Hourly rate: $18-$20 per hour (Depending on knowledge & experience).
- Full benefits - Medical, Vision, and Dental.
- Life, Short- and Long-Term Disability.
- PTO (sick & vacation).
- 401K.