Customer Service Representative

About Us

Cowan Systems is a subsidiary of Schneider National, established in 1924. Headquartered in Baltimore, MD, Cowan Systems operates six divisions across the country, managing a fleet of 2,100 power units and 6,500 trailers from 40 locations. The company is currently seeking talented professionals to join its team due to ongoing growth.

Responsibilities

• Provide customer service support including order entry, data entry, setting customer delivery appointments via various customer web portal accounts, emails, and phone calls.
• Email correspondence with customers, tracking of loads, acceptance or rejection of loads based on available capacity, and tracking of outstanding loads.
• Avoid assessorial charges by assisting fleet managers with detention issues and providing updates in TMW.
• Track and update customer account status and information, request initial accessorial charges with customers, and alert upper management and Sales if there's a decline in loads or customer attention is needed.
• Scan and index paperwork (manifest, bill of ladings, and associated receipts) if sent via email, and communicate with shippers or consignees for missing paperwork.
• Communicate with upper management and Sales about potential issues or changes affecting customers.

Requirements

• Ability to work independently and professionally in a team-based environment.
• Extremely organized and detail-oriented with exceptional customer service skills.
• Strong communication (verbal and written), problem-solving, and decision-making abilities.
• Ability to multitask and organize information to accurately update team on current account status and information.
• Previous transportation and logistics experience preferred.
• Transportation platform (TMW, McCloud) experience would be advantageous.
• Proficiency in utilizing Microsoft Office (Word, Outlook, Excel) on a daily basis.

Pay

Hourly rate: $18-$20 per hour (depending on knowledge and experience)

Benefits

• Full benefits including Medical, Vision, and Dental coverage.
• Life, Short- and Long-Term Disability coverage.
• PTO (sick and vacation) and 401K.