Customer Service Representative

Key Responsibilities

• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow-up actions to close usage gaps, including direct outreach and support.
• Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.
• Investigate and understand the reasons behind non-usage or low adoption, and collaborate with internal teams to remove barriers.
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.

Required Qualifications

• 6-12 months of Customer Service Experience
• Must be able to complete typing test with a score of 40 WPM or better