Customer Service Representative
About the role
The Customer Service Representative (CSR) at Copart, Inc. provides exceptional customer service to internal and external customers. This role involves obtaining the release of vehicles from body shops and other locations, and supporting office operations as needed. The CSR acts as the initial point of contact for customers, offering solutions and support based on a thorough understanding of Copart's practices.
Responsibilities
- Obtain the release of vehicles from body shops and other locations
- Offer solutions and support to clients based on a thorough understanding of Copart’s practices
- Answer and place calls professionally, measuring on call quality (knowledge, professionalism, time to follow-up)
- Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
- Expand responsibilities to include chat and email customer support as needed
Requirements
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal communication skills
- Proficient with office equipment
- Attention to detail
- Problem-solving skills
- Computer proficiency - Microsoft Office Suite
- Typing speed of 45 WPM
- Professional appearance
- Ability to multitask in a fast-paced environment
- Bilingual skills a plus
Qualifications
- Ability to work occasional overtime as needed
Skills
- Customer service skills and attitude
- Written and verbal communication skills
- Office equipment proficiency
- Attention to detail
- Problem-solving skills
- Computer proficiency - Microsoft Office Suite
- Typing speed of 45 WPM
- Professional appearance
- Ability to multitask in a fast-paced environment
- Bilingual skills (optional)
Benefits
- Medical/Dental/Vision
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts on various products and services
Pay
$22.07 - $24.86/hour
Schedule
Flexible schedule to accommodate the needs of the position and the business.
Benefits Summary
Medical/Dental/Vision
401(k) with company match
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts on various products and services
E-Verify Program Participant
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation
Right to Work
At Copart, we are committed to creating a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. We embrace diversity, inclusion, and collaboration to harness the power of different perspectives and foster innovation.