Customer Service Representative

About the role

The Customer Service Representative (CSR) at Copart, Inc. provides exceptional customer service to internal and external customers. This role involves obtaining the release of vehicles from body shops and other locations, and supporting other office functions as needed. The CSR acts as the initial point of contact for customers, offering solutions and support based on a thorough understanding of Copart's practices.

Responsibilities

• Obtain the release of vehicles from body shops and other locations
• Offer solutions and support to clients based on a thorough understanding of Copart's practices
• Answer and place calls professionally, measuring on call quality (knowledge, professionalism, time to follow-up)
• Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
• Expand responsibilities to include chat and email customer support

Requirements

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal communication skills
• Proficient with office equipment
• Attention to detail
• Problem-solving skills
• Computer proficiency - Microsoft Office Suite
• Typing speed of 45 WPM
• Professional appearance
• Ability to multitask in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Qualifications

• High School diploma
• One year of office support experience in a customer service role preferred
• Excellent customer service skills and attitude
• Excellent written and verbal communication skills
• Proficient with office equipment
• Attention to detail
• Problem-solving skills
• Computer proficiency - Microsoft Office Suite
• Typing speed of 45 WPM
• Professional appearance
• Ability to multitask in a fast-paced environment
• Bilingual skills a plus

Skills

• Customer service skills
• Written and verbal communication skills
• Problem-solving skills
• Computer proficiency - Microsoft Office Suite
• Attention to detail
• Multi-tasking ability
• Bilingual skills (optional)

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation and sick leave
• Paid company holidays
• Life and AD&D insurance
• Discounts on various products and services
• Additional employee benefits

Pay

$16.04 - $18.07 per hour

Schedule

Flexible schedule to accommodate the needs of the position and the customer base.