Customer Service Representative

About the role

The Customer Service Representative (CSR) at Copart, Inc. is responsible for providing exceptional customer service to internal and external customers. This role involves obtaining the release of vehicles from body shops and other locations, and supporting clients through various office functions.

Responsibilities

• Obtain the release of vehicles from body shops and other locations
• Offer solutions that aid and facilitate a unique customer service experience
• Answer and place calls in a professional manner
• Measure call quality based on knowledge, professionalism, and follow-up call times
• Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
• Expand responsibilities to include Chat and Email Customer Support

Requirements

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45 WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus

Qualifications

• Occasional overtime as needed

Skills

• Customer service skills and attitude
• Written and verbal communication skills
• Office equipment proficiency
• Problem-solving abilities
• Computer skills - MS Suite
• Attention to detail
• Multi-tasking ability
• Bilingual skills (optional)

Benefits

• Medical/Dental/Vision
• 401(k) with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts on various products and services

Pay

$18.00 - $20.29/ Hour

Schedule

Flexible schedule to accommodate the needs of the position

Benefits Summary

Medical/Dental/Vision
401(k) with a company match
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts on various products and services

E-Verify Program Participant

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation

Right to Work

For U.S. applicants and employees only