Customer Service Representative
About the role
The Customer Service Representative (CSR) at Copart, Inc. is responsible for providing exceptional customer service to internal and external customers. This role involves obtaining the release of vehicles from body shops and other locations, and supporting other office functions as needed. The CSR acts as the initial point of contact for Copart's customers, ensuring a positive and efficient service experience.
Responsibilities
- Obtain the release of vehicles from various locations including body shops and residences.
- Offer solutions and support to clients based on a thorough understanding of Copart practices.
- Answer and place calls professionally, focusing on call resolution and using company resources to gather information and offer solutions.
- Expand responsibilities to include chat and email customer support as needed.
Requirements
- One year of office support experience in a customer service role preferred.
- A high school diploma.
- Excellent customer service skills and attitude.
- Strong written and verbal communication abilities.
- Proficiency with office equipment and computer software, particularly Microsoft Office Suite.
- A typing speed of 45 WPM.
- A professional appearance and ability to multitask in a fast-paced environment.
- Bilingual skills a plus.
Qualifications
- Attention to detail.
- Problem-solving skills.
- Ability to work occasional overtime as needed.
Skills
- Customer service skills.
- Written and verbal communication skills.
- Office equipment proficiency.
- Problem-solving skills.
- Computer proficiency (MS Suite).
- Attention to detail.
- Ability to multitask.
Benefits
- Medical/Dental/Vision coverage.
- 401(k) plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Employee Assistance Program (EAP).
- Vacation and sick pay.
- Paid company holidays.
- Life and AD&D insurance.
- Discounts on various products and services.
Pay
$18.00 - $20.29 per hour.
Schedule
Flexible schedule to accommodate the needs of the position and the business.
Benefits Summary
Additional benefits include medical/dental/vision coverage, a 401(k) plan with company match, an Employee Stock Purchase Plan (ESPP), an Employee Assistance Program (EAP), vacation and sick pay, paid company holidays, life and AD&D insurance, and discounts on various products and services.
E-Verify Program Participant
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. For U.S. applicants and employees only, please click below to learn more about the E-Verify program: E-verify Participation.
Right to Work
As an E-Verify participant, Copart is required to verify the employment eligibility of all new hires.