Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media in a professional and courteous manner.
• Handle customer complaints, issues, and concerns with patience and empathy, striving for first-contact resolution.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies to provide accurate information to customers.
• Document all customer interactions, issues, and resolutions in our CRM system.
• Work closely with other departments (e.g., sales, technical support) to resolve complex customer issues.
• Strive to exceed customer expectations by delivering a high level of service in every interaction.
• Identify opportunities for process improvements to enhance the customer experience.
• Meet or exceed performance goals such as customer satisfaction, response time, and resolution rates.

Qualifications

• Education / Training: High school diploma or equivalent. Associate’s or Bachelor’s degree preferred.
• Work Experience / Skills: 1-2 years of experience in customer service or related fields (preferably in a contact center environment).
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficient with customer service software, CRM systems, and basic office software (e.g., Microsoft Office, Google Workspace).
• Ability to remain calm and professional in challenging situations.
• Strong attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Ability to learn quickly and work in a fast-paced environment.
• Detail oriented and thorough.
• Excellent oral and written communication skills.
• High level of initiative and professionalism.
• Ability to handle multiple assignments or projects simultaneously.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Pay

$20/hr

Schedule

Tuesday - Saturday 8:00am-5:00pm