Customer Service Representative

About the role

Come join a company that puts people first. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel our team members’ intelligence and ingenuity and provide them with a sense of purpose & achievement!

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Maintain personal and team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
• Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
• Represent the company professionally, honestly, and ethically

Requirements

• Must be able to work evenings and weekends
• 1+ year(s) customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• A strong customer service, over-the-phone voice
• A High School Diploma or GED preferred
• Dispatching experince is a plus
• Experience with Service Titan is a plus
• Bilingual Spanish is a plus!

Qualifications

• Must be fluent in reading, writing and speaking English
• Must be able to sit for long periods of time

Skills

• Customer service skills
• Over-the-phone communication skills
• Computer proficiency, particularly with Microsoft applications

Benefits

• Base hourly rate $19-22/hour
• Accrued PTO and 8 Paid Holidays
• 401k with company match up to 30% of your contribution
• Professional development opportunities and continuous on-the-job training
• Company-wide Community Service Opportunities and Community Engagement
• Positive Work Environment
• Full Suite of Benefits including but not limited to:
• Health insurance - 4 plan options, majority of premiums company-paid
• Dental and vision insurance with minimal cost to employees
• HSA and FSA plans
• Company-paid Life Insurance and AD&D Policy
• Supplemental life insurance plans offered
• Employee Assistance Program
• Short and long term disability insurance
• Legal Insurance Plans
• Critical Illness and accident Insurance
• Pet Insurance Plans
• Identity Theft Protection Program

Pay

• Base hourly rate $19-22/hour

Schedule

• Evenings (as late as 7pm)
• Weekends onsite, full time (five days/week)