Customer Service Representative

Responsibilities

• Answer all incoming calls or online inquiries, as the initial point of contact
• Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Help the field team by taking detailed notes from customer calls and entering them into our system
• Contribute to our company’s culture by being upbeat and hard-working

Requirements

• A High School Diploma/GED is required
• Self-starter, reliable, flexibility with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus!
• Any experience with HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
• This entry-level work-from-home job works a flexible schedule depending on business needs.

Benefits

• Competitive salary - starting at $17/hour
• Medical Benefits - available after 90 days!
• Retail Savings Plan
• Vacation Pay
• Paid training
• Advancement Opportunities