Customer Service Representative

Responsibilities

• Answer all incoming calls or online inquiries, as the initial point of contact
• Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Help the field team by taking detailed notes from customer calls and entering them into our system
• Contribute to our company’s culture by being upbeat and hard-working

Requirements

• A High School Diploma/GED is required
• Self-starter, reliable, flexibility with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus!
• Any experience with HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
• This entry-level work-from-home job works a flexible schedule depending on business needs.

Qualifications

The Call Center Agent must have a high school diploma or equivalent. They should be self-starters who are reliable and flexible with their hours. Accuracy and efficiency are key, along with exceptional verbal and written communication skills. Strong customer service skills are essential, as is computer literacy and proficiency with Microsoft Office. The ability to multitask and maintain high attention to detail is crucial, as is the ability to communicate effectively on both a professional and technical level. Experience with relevant software such as ServiceTitan, FieldEdge, Housecall Pro, or similar scheduling tools is beneficial, though not mandatory. Previous experience in HVAC, plumbing, or electrical home service customer service or dispatch is preferred but not required.

Benefits

• Competitive salary - starting at $17/hour
• Medical Benefits - available after 90 days!
• Retirement Savings Plan
• Vacation Pay
• Paid training
• Advancement Opportunities