Customer Service Representative

Position Location: This position will require you to work onsite located at 140 58th Street Brooklyn, NY.

About the Role

King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.

Responsibilities

• Address incoming inquiries from NYC residents related to city-oriented issues
• Maintain a professional demeanor with all customers and providing services with courtesy and patience
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from the customer
• Provide accurate information in a timely, professional and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling

Requirements

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems)
• Associate degree, a minimum of 1 year of customer service experience
• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Strong computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Open and flexible availability - current shifts based on the needs of the business will require you to work evenings including both weekend days

Benefits & Perks

• Starting wage $17 per hour, after training completion pay will be $17.50 per hour
• Shift differential (specific shifts) + earn weekly attendance/performance bonuses
• Full health and wellness benefits
• Day 1 of employment
• Paid time off
• 401(k) retirement plan + company paid life insurance

About Continuum Global Solutions

Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies.

Equal Opportunity Employer

Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA.

Code of Ethics

We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided.